Frequently Asked Questions
Find answers to common questions about King Dupatta House
General Questions
King Dupatta House is a premium women's wear brand established in 1982, specializing in high-quality dupattas, leggings, and pants. We've been serving customers for over 40 years with a focus on traditional and contemporary designs.
Our physical store is located at Akbari Gate, Near Nakkhas, Victoria Street, Nakkhas-226003, Lucknow, Uttar Pradesh, India. We're open Monday to Saturday, 10 AM to 8 PM.
You can contact us via:
- Phone: +91 7860247786, +91 7499099900
- Email: Kingdupattahouse@gmail.com
- WhatsApp: +91 7499099900
- Visit our store in Lucknow
Ordering & Payment
Simply browse our products, select your desired items, choose your size, and add them to your cart. Proceed to checkout, enter your details, and complete the payment. You'll receive a confirmation email with your order details.
We accept all major payment methods including:
- Credit/Debit Cards (Visa, Mastercard)
- Net Banking
- UPI Payments
- Digital Wallets (Paytm, PhonePe, Google Pay)
- Cash on Delivery (COD) for select areas
Yes, absolutely! We use 256-bit SSL encryption to protect your payment information. All transactions are processed through secure payment gateways, and we never store your card details on our servers.
Shipping & Delivery
- Lucknow: 1-2 business days
- All Over UP: 3-5 business days
- Other States: 5-7 business days
- Remote Areas: 7-10 business days
Currently, we only ship within India. We're working on international shipping options and will announce them soon. For international orders, please contact us directly.
Yes! Once your order is shipped, you'll receive a tracking number via SMS and email. You can track your order status in real-time through our website or the courier company's website.
Returns & Exchanges
We offer a 7-day return policy for unused items in original condition with tags attached. Items must be in resalable condition. Return shipping is free for defective items, otherwise, return shipping charges apply.
- Contact us within 7 days of delivery
- Provide your order number and reason for return
- We'll send you a return authorization
- Package the item securely with original tags
- Send it back to us
- We'll process your refund within 5-7 business days
Size & Fit
Use our detailed size guide available on each product page. Measure yourself and compare with our size charts. When in doubt, size up for comfort. You can also contact us for personalized sizing advice.
If the size doesn't fit, you can exchange it for a different size within 7 days of delivery. We'll arrange a free pickup and send you the correct size. If the desired size is not available, we'll provide a full refund.