Refund Policy
Our commitment to your satisfaction with our refund process
Refund Policy Overview
Refund Eligibility
- 7-day return window
- Unused items with tags
- Defective products
- Wrong items received
Refund Timeline
- Processing: 5-7 business days
- Bank Transfer: 3-5 business days
- UPI/Cards: 1-3 business days
- Total: 7-14 business days
Refund Process
Step 1: Request Refund
Contact us within 7 days of delivery with your order number and reason for refund.
Step 2: Return Authorization
We'll provide return authorization and instructions for sending the item back.
Step 3: Return Item
Package the item securely with original tags and send it back to us.
Step 4: Quality Check
We'll inspect the returned item to ensure it meets our return criteria.
Step 5: Process Refund
Once approved, we'll process your refund within 5-7 business days.
Refund Methods
Original Payment Method
- Credit/Debit Cards
- Net Banking
- UPI Payments
- Digital Wallets
Alternative Methods
- Bank Transfer
- Store Credit
- Cash Refund (for COD orders)
- Exchange for other products
Refund Conditions
Eligible for Refund
- Defective items
- Wrong items received
- Items not as described
- Damaged in transit
- Size issues (if exchange not possible)
Not Eligible for Refund
- Used or worn items
- Items without original tags
- Damaged by customer
- Personalized items
- Sale/clearance items
Partial Refunds
When Partial Refunds Apply
- Minor defects: 10-20% discount on the item
- Minor damage: 15-25% discount on the item
- Color variations: 5-10% discount on the item
- Size issues: Exchange preferred over refund
Note: Partial refunds are offered as store credit or can be applied to future purchases.
Shipping Charges
Free Return Shipping
- Defective items
- Wrong items sent
- Items not as described
- Our error in processing
Customer Pays Return Shipping
- Size exchanges
- Change of mind
- Customer error
- Items without defects
Refund Timeline
| Payment Method | Processing Time | Total Time |
|---|---|---|
| Credit/Debit Cards | 5-7 business days | 7-14 business days |
| UPI Payments | 3-5 business days | 5-10 business days |
| Net Banking | 5-7 business days | 7-14 business days |
| Digital Wallets | 3-5 business days | 5-10 business days |
| Cash on Delivery | Bank Transfer | 7-14 business days |
Need Help with Refunds?
Our customer support team is here to assist you!