Returns & Exchange Policy
Our commitment to your satisfaction with easy returns and exchanges
Return Policy
Return Window
- 7 days from delivery date
- Items must be unused
- Original tags attached
- Resalable condition
What Can Be Returned
- Wrong size
- Defective items
- Not as described
- Damaged in transit
How to Return
Step 1: Contact Us
Contact us within 7 days of delivery with your order number and reason for return.
- Email: Kingdupattahouse@gmail.com
- Phone: +91 7860247786
- WhatsApp: +91 7499099900
Step 2: Get Return Authorization
We'll send you a return authorization number and instructions.
Step 3: Package Securely
Package the item securely with original tags and include the return authorization number.
Step 4: Send Back
Send the package back to us using the provided return address.
Step 5: Receive Refund
We'll process your refund within 5-7 business days after receiving the item.
Exchange Policy
Size Exchange
- Free size exchange within 7 days
- Item must be unused with tags
- We'll arrange free pickup
- Send correct size if available
Exchange Process
- Contact us for exchange
- We'll verify size availability
- Arrange pickup of original item
- Send replacement item
Refund Policy
Refund Timeline
- Processing: 5-7 business days
- Bank Transfer: 3-5 business days
- UPI/Cards: 1-3 business days
- Total Time: 7-14 business days
Refund Methods
- Original payment method
- Bank transfer
- UPI refund
- Store credit (optional)
Note: Refund will be processed to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
Items We Cannot Accept
- Used or worn items
- Items without original tags
- Damaged by customer
- Personalized items
- Sale/clearance items
Special Cases
- Underwear (hygiene reasons)
- Items damaged by misuse
- Items returned after 7 days
- Items not in original packaging
Need Help with Returns?
Our customer support team is here to assist you!